Customer Service

Reservation & Payment
Booking confirmation
Log in to My Page
Didn't receive a travel confirmation by email?

All passengers must have a valid identity card or passport, which must be presented on request. All vehicles must have a nationality plate. Travellers with a motor vehicle need a green insurance card and a licence. Vehicle users are recommended to contact their insurance company prior to departure in order to enquire about the latest regulations applicable to vehicles when travelling abroad.

Change trip: Log in to My Page.
If you are not a Color Club member or do not have a profile, you can log in here.
Here you can:
- upgrade cabin
- pre-order meals
- pre-order seats in the Show Lounge
- add/change vehicle registration number
- add hotel/holiday center

Note! If meals, shows, or parking are not displayed on My Page, the product is unfortunately sold out for the sailing.

For other changes to a trip, you must contact us at tel. +45 99 56 19 00. Have your booking number ready.

Travel conditions
Read more about cancellation or change of your trip.

Read more about our Travel regulations

Our prices are dynamic and depend on demand and availability. Therefore, prices may vary, and it is possible that on certain travel dates only a few or no tickets are available at the advertised price.

Have you left something behind? Please fill out the form and we will help you.

Color Line's age limits depends on when and where you want to travel, and what kind of trip you are taking. Here you find an overview of our age limits.

Useful information about travelling with a vehicle

Regulations for entry to Norway with pets

Travelling with pets on board our ships

Read more about travelling with a handicap

Visually and hearing impaired passengers

Food intolerances or allergies

Vegetarian and vegan food

Medical equipment

Please note the important information for travelling with a motorhome or camper in Norway.