Would you like to change or cancel your trip?
If you have a profile or if you are a member of our loyalty program Color Club, you have access to "My Page". On "My Page" you can:
- upgrade your cabin
- pre-book meals
- pre-book a table in Show Lounge
- add stays in Norway
- cancel your trip
For other changes, please contact us by phone: 004599561900. Please have your booking number ready.
If you want to cancel a trip including a stay on land, or if you do not have access to "My Page", please contact us here.
Fees for rebookings and cancellations
Full refund up to the time of departure. No fee for changes until departure. If you change your booking to a more expensive crossing, you must pay the difference in price. If the trip is rebooked to a cheaper crossing, the difference in price will be refunded. No refunds after departure or no-show.
If you cancel your booking, there is no refund of the ticket.
If you rebook your trip, in addition to a possibly higher travel price, there is a flat fee of €95.00 for rebookings on the Kiel-Oslo route and €60.00 on the Hirtshals-Kristiansand and Hirtshals-Larvik routes. This is due for payment immediately.
Economy tickets cannot be upgraded to Flex tickets.
We recommend that all guests take out travel insurance.
Bookings including a hotel:
Change/cancellation more than 24 hours before departure: Full refund
Change/cancellation less than 24 hours before departure: refund of hotel night(s)
(Surcharges may apply for more expensive departures, e.g. on weekends or in high season.)