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Change or cancel your ticket

Would you like to change or cancel your trip?

If you have a profile or if you are a member of our loyalty program Color Club, you have access to "My Page". On "My Page" you can:

- upgrade your cabin
- pre-book meals
- pre-book a table in Show Lounge
- add stays in Norway
- cancel your trip

Log in to "My Page" 

For other changes, please contact us by phone: 004599561900. Please have your booking number ready. 

If you want to cancel a trip including a stay on land, or if you do not have access to "My Page", please contact us here.

See more information about travel regulations.

Fees for rebookings and cancellations

Flex rate:

Full refund up to the time of departure. No fee for changes until departure. If you change your booking to a more expensive crossing, you must pay the difference in price. If the trip is rebooked to a cheaper crossing, the difference in price will be refunded. No refunds after departure or no-show.

Economy rate:

If you cancel your booking, there is no refund of the ticket.

If you rebook your trip, in addition to a possibly higher travel price, there is a flat fee of €95.00 for rebookings on the Kiel-Oslo route and €60.00 on the Hirtshals-Kristiansand and Hirtshals-Larvik routes. This is due for payment immediately.

Economy tickets cannot be upgraded to Flex tickets.

We recommend that all guests take out travel insurance.

Bookings including a hotel:

Change/cancellation more than 24 hours before departure: Full refund

Change/cancellation less than 24 hours before departure: refund of hotel night(s)

(Surcharges may apply for more expensive departures, e.g. on weekends or in high season.)