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Customer Service How can we help you?

Customer service

Practical information

Here you will find useful information on entry documents, travel conditions, tickets, payment and more.

Travel documents/passport

All passengers must have a valid identity card or passport, which must be presented on request. All vehicles must have a nationality plate. Travellers with a motor vehicle need a green insurance card and a licence. Vehicle users are recommended to contact their insurance company prior to departure in order to enquire about the latest regulations applicable to vehicles when travelling abroad.

Change or cancel your trip
Travel regulations

Read more about our Travel regulations

Lost & Found

Have you left something behind? Please fill out the form and we will help you.

Age limits

Color Line's age limits depends on when and where you want to travel, and what kind of trip you are taking. Here you find an overview of our age limits.

Travel with a vehicle

Take your vehicle onboard (not possible for a 2-day cruise to Oslo with or without a hotel stay.)

On board

About our ships and harbors

Internet access and mobile telephone coverage

There is mobile phone coverage and internet access onboard all our ships. Read more here.

Contact us

Booking hotline
+45 99 56 19 00*

Monday - Friday: 9:00–17:00
Saturday: 9:00–14:00
Sunday: 9:00–14:00

*Service fee € 19,50 applies when booking via phone and at ticket offices.


My Page

"My Page" is the fast and uncomplicated service for booking additional services, downloading travel documents and much more.