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Customer Service and Practical information

How can we help you?

Free upgrade to FLEX

Book before 31. December to get a free upgrade to FLEX. With a FLEX ticket you can change your ticket free of charge up 24 hours before departure. Valid for cruises in 2021 and ferry crossings with departure in 2021/2022.

Remember to select the check-box for upgrade to a FLEX ticket when booking.

Passport & valid identity card

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Reservation & Payment

Change / Cancellation of Bookings

On Board

Ports & Terminals

Click to see regulations for crossing, minicruise our group travel

Lost and found

Claims form for purchased goods

Timetables & Deviations

  • Timetables & Deviations

    See timetables and updated deviations and sailing information for the routes Kiel - Oslo, Hirtshals - Larvik, Hirtshals - Kristiansand and Strømstad - Sandefjord.

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Contact us

  • How can we help you?

    CUSTOMER SERVICE
    +45 99 56 19 00

    Monday - Friday 0900–1700
    Saturday: 0900–1500
    Sunday: Closed
    Public Holidays: Closed

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