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Customer Service and Practical information

How can we help you?

Free upgrade to FLEX

Secure the FLEX tariff free of charge. Anyone booking a new crossing with departure date in 2020 before September 1st can change or cancel it free of charge up to 24 hours before departure.

 

Passport & valid identity card

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Reservation & Payment

Change / Cancellation of Bookings

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Ports & Terminals

Click to see regulations for crossing, minicruise our group travel

Lost and found

Claims form for purchased goods

Timetables & Deviations

  • Timetables & Deviations

    See timetables and updated deviations and sailing information for the routes Kiel - Oslo, Hirtshals - Larvik, Hirtshals - Kristiansand and Strømstad - Sandefjord.

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Contact us

  • How can we help you?

    CUSTOMER SERVICE
    +45 99 56 19 00

    Monday - Friday 0900-1800
    Saturday:  0900-1500
    Sunday: 0900-1700
    Public Holidays: Closed

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