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Coronavirus COVID-19 Information

The Coronavirus – COVID-19 continues to spread to more countries in Europe. In Color Line we are monitoring the situation closely and have implemented routines and systems that will increase the safety of our travellers and employees. Color Line continue to follow government advice on the Coronavirus in Norway, Germany, Denmark and Sweden.

Our departures

Cancelled and changed departures

The Norwegian government prolongs the strict measures in dealing with the spread of COVID-19. These measures have significant consequences for Color Line and the company’s operations in Norway, Denmark, Sweden and Germany.

 

 

Cancelled departures

Oslo–Kiel:
Departures with Color Magic and Color Fantasy are cancelled to 05.06.

Sandefjord–Strømstad:
All departures with Color Hybrid and Color Viking are cancelled to 05.06.

Departures with travel restrictions

Larvik/Kristiansand–Hirtshals:
SuperSpeed 2 will depart with cargo and passengers who have a valid reason for entering Denmark. (These restrictions are temporarily in place to 05.06.). 

Hirtshals–Larvik/Kristiansand:
SuperSpeed 2 will depart with cargo and passengers who have a valid reason for entering Norway. (These restrictions are temporarily in place to 05.06.). 

Who can travel:
For travel to Norway: https://www.politiet.no/en/rad/frequently-asked-questions-relating-to-the-coronavirus/

For travel to Denmark: https://politi.dk/en/coronavirus-in-denmark/if-you-are-travelling-to-and-from-denmark

Timetables:
See our sailing schedual here

Book a new trip

When purchasing a new ticket you can upgrade to flex for free. With a flex ticket you can rebook the crossing free of charge up until 24 hours before departure. Valid only on new bookings made before July 1st with departure in 2020. Remember to upgrade to flex when booking.

Ticket to a cancelled departure

All guests with tickets affected by a cancellation will be contacted. We would love to have you back on board again, and therefore offer to change your departure dates at no extra cost. If you need to change your dates again, you can do so up until 24 hours before departure.

Ticket to a departure after 05.06.

Unfortunately, we can not say anything about your departure now. Our departures will be schedualed based on guidelines from the authorities. Tickets booked before July 1st to all ferry crossings with departure in 2020 can be changed free of charge up until 24 hours before departure.All guests with tickets affected by a cancellation will be contacted. If you want to cancel a booking on a departure that has not been cancelled by Color Line our general terms and conditions apply.

We are currently experiencing a high volume of calls and incoming messages.  We apologize for a longer waiting time than usual.

Cargo

Color Line Cargo

Authorities in European countries have made exceptions to the travel and quarantine regulations for transport of cargo. Color Line will therefor uphold the vital cargo operations, by operating the ro-ro ship Color Carrier on the route between Oslo and Kiel and SuperSpeed 1 and 2 between Hirtshals - Kristiansand and Hirtshals - Larvik.

More information from Color Line Cargo

Safety

Safety and preventive measures

As a preventive measure, we have increased the frequency of preventive cleaning and disinfection on board our ships and in our terminals. Our crew is further informed on how to take care of people who may be infected.

Information regarding hygiene and other tips are distributed on board, both on flyers and displayed on our TV screens as below:
 

 

Preventive measures on board

Easily accessible hand disinfection.
Regular disinfection of all contact points, like railings, elevator buttons and door handles.
Emergency procedures will immediately be employed on board and on land in case of
reasonable suspicion of an outbreak.
Color Line follows recommendations and information provided by the European Centre for Disease
Prevention, as well as the public health authorities of Norway, Sweden, Denmark and Germany.

Preventive measures for travellers

- Your behaviour counts!

Proper hand hygiene, washing your hands with soap and water, both when travelling and in order to prevent infection.
Use alcohol-based hand disinfection when you cannot wash your hands with soap and water.
Avoid contact with sick people, especially those showing symptoms of respiratory problems.
Avoid coughing on others, wash your hands regularly and thoroughly, and avoid travelling when sick.

Information for our guests

Everyone travelling from areas where corona infections have been verified AND who is showing respiratory symptoms, coughing or fever must contact their doctor or A&E immediately BEFORE travelling there in person.

Telephone number for Norwegian A&E: 116 117

Infection-preventing habits

Advice from Norwegian Institute of Public Health:

A paper tissue

Over your mouth and nose protects others when you cough or sneeze. Throw the tissue away immediately. Then wash your hands.

Use a flexed elbow

When you cough or sneeze and do not have a tissue handy.

Wash your hands

Thouroughly and often, particularly when around other people.

Hand disinfectant

With alcohol based products is a good alternative when you are unable to wash your hands, for example while travelling.

 

Further information

Authorities are updating information continuously. Please visit their pages for further information: 

Norwegian Institute of Public Health: https://www.fhi.no/en/
European Centre for Disease Prevention and Control https://www.ecdc.europa.eu/en
World Health Organization: https://www.who.int/
Robert Koch Institute: https://www.rki.de/EN/Home/homepage_node.html
Statens Serum Institute: https://en.ssi.dk/
Public Health Agency of Sweden: https://www.folkhalsomyndigheten.se/the-public-health-agency-of-sweden/