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Coronavirus COVID-19 Information

The Coronavirus – COVID-19 continues to spread to more countries in Europe. In Color Line we are monitoring the situation closely and have implemented routines and systems that will increase the safety of our travellers and employees. Color Line continue to follow government advice on the Coronavirus in Norway, Germany, Denmark and Sweden.

Important information

Cancelled and changed departures

The Norwegian government announced strict measures in dealing with the spread of COVID-19 in Norway. The measurements have great consequences for Color Line and the company’s operations in Norway, Denmark, Sweden and Germany.

 

 

Oslo–Kiel:
Color Magic and Color Fantasy are cancelled from 14.03. to 13.04.

Larvik–Hirtshals:
SuperSpeed 2 will depart from 17.03. to 13.04. with cargo and passengers with residency in Denmark or passengers with transit to their home country. Departure from Larvik at 0800 and 1730.

Hirtshals–Larvik: SuperSpeed 2 will depart from 17.03. to 13.04. with cargo and passengers with residency in Norway. Departure from Hirtshals 1245 and 2215.

Kristiansand–Hirtshals: SuperSpeed 1 will depart from 27.03. with cargo only. Departure from Kristiansand 1630.
No sailings on saturdays

HIrtshals-Kristiansand: SuperSpeed 1 will depart from 27.03. with Cargo only. Departure from Hirtshals 2045.
No sailing on saturdays

Sandefjord–Strømstad: All departures with Color Hybrid and Color Viking are cancelled. First departure will be 14.04.

Book a new ticket

Upgrade your ticket to flex for free. When booking a FLEX ticket you can rebook the crossing free of charge up until 24 hours brefore departure. Valid for all bookings with departures in 2020. Remember to upgrade to Flex when booking.

Ticket to a cancelled departure

Do you have a ticket to a cancelled departure? Call our customer service centre +45 99 56 19 00 and we will help you find a new travel date at no extra cost. If you need to change your dates again, you can do so up until 24 hours before departure.

Ticket to a departure after 13.04.

Tickets to all ferry crossings with departure in 2020 can be changed free of charge up until 24 hours before departure. On this page you will find up-to-date information on our departures. We would like to help everyone, but we are currently experiencing a large amount of inquiries to our customer service center. Guest with departures before the 13th of April will be prioritised.

 

Cargo

Authorities in European countries have made exceptions to the travel and quarantine regulations for transport of cargo. Color Line will therefor uphold the vital cargo operations, by operating the ro-ro ship Color Carrier on the route between Oslo and Kiel and SuperSpeed 1 and 2 between Hirtshals - Kristiansand and Hirtshals - Larvik.

More information from Color Line Cargo

Safety and preventive measures

As a preventive measurement, we have increased the frequency of preventive cleaning and disinfection on board our ships and in our terminals. Our crew is further informed on how to take care of people who may be infected.

Information regarding hygiene and other tips are distributed on board, both on flyers and displayed on our TV screens as below:
 

 

Preventive measures on board

Easily accessible hand disinfection.
Regular disinfection of all contact points, like railings, elevator buttons and door handles.
Emergency procedures will immediately be employed on board and on land in case of
reasonable suspicion of an outbreak.
Color Line follows recommendations and information provided by the European Centre for Disease
Prevention, as well as the public health authorities of Norway, Sweden, Denmark and Germany.

Preventive measures for travellers

- Your behaviour counts!

Proper hand hygiene, washing your hands with soap and water, both when travelling and in order to prevent infection.
Use alcohol-based hand disinfection when you cannot wash your hands with soap and water.
Avoid contact with sick people, especially those showing symptoms of respiratory problems.
Avoid coughing on others, wash your hands regularly and thoroughly, and avoid travelling when sick.

Information for our guests

Everyone travelling from areas where corona infections have been verified AND who is showing respiratory symptoms, coughing or fever must contact their doctor or A&E immediately BEFORE travelling there in person.

Telephone number for Norwegian A&E: 116 117

Infection-preventing habits

Advice from Norwegian Institute of Public Health:

A paper tissue

Over your mouth and nose protects others when you cough or sneeze. Throw the tissue away immediatly. Then wash your hands.

Use a flexed elbow

When you cough or sneeze and do not have a tissue handy.

Wash your hands

Thourougly and often, particulary when around other people.

Hand disinfectant

With alcohol based products is a good alternative when you are unable to wash your hands, for example while travelling.

 

Further information

Authorities are updating information continously. Please visit their pages for further information: 

Norwegian Institute of Public Health: https://www.fhi.no/en/
European Centre for Disease Prevention and Control https://www.ecdc.europa.eu/en
World Health Organization: https://www.who.int/
Robert Koch Institute: https://www.rki.de/EN/Home/homepage_node.html
Statens Serum Institute: https://en.ssi.dk/
Public Health Agency of Sweden: https://www.folkhalsomyndigheten.se/the-public-health-agency-of-sweden/