The browser you are using is too old. Please upgrade your browser or download another browser such as Google Chrome or Firefox.
Passenger rights

Cancellation or delays

 

In the event of a delay or a cancellation, you can fill in the form below to request a refund for the ticket and/or submit a refund claim. Read the passenger rights carefully before submitting the form. Once you have sent the form, you will receive an email from us that you must reply to.