Changes and cancellations
In order to change or cancel your reservation you must contact our customer service centre (+ 47 22 94 42 00). Please have your booking number ready.
Changes/ rebookings:
Rebookings are changes made to the travel date, the destination, the place of departure, or the carriage. At the request of the traveller, rebookings will be carried out as far as is feasible. In the interest of the traveller (preservation of evidence) and to avoid misunderstandings, rebooking and change requests should, in any case, be made in writing. The resulting flat fees are due immediately.
In the event of rebookings by the traveller, Color Line charges adequate compensation.
The following terms and conditions apply:
Economy Rate
In addition to a possibly higher fare, 25% of the original fare is due as a fee. This is to be paid immediately.
Flex Rate
Rebookings are possible at any time without a fee. The difference to a possibly higher fare is to be paid immediately.
Cancellation by the Traveller:
The traveller may cancel the trip at any time prior to departure. In the interest of the traveller (preservation of evidence) and to avoid confusion, the cancellation should be declared in writing. The declaration is effective on the date on which it is received by CL.
Cancellation by the traveller by not showing up to travel
If a traveller, for reasons not attributable to CL, does not show up to travel (no-show), this is treated in the same manner as a cancellation.
In the event of cancellation by the traveller or no-show for reasons not attributable to Color Line or force majeure, Color Line may demand reasonable compensation.
The following terms and conditions apply:
Economy Rate
The fare is non-refundable.
Flex Rate
No fees are due for cancellations made up to 24 hours before departure. The fare will be refunded in full.
The full fare will be charged as fees for cancellations made less than 24 hours before departure.
Cancellation fees also apply if a traveller does not arrive at the respective place of departure noted in the travel documents on time.
The traveller is free to prove that no or significantly lower costs than those indicated by CL were incurred in connection with the cancellation or no-show.
We recommend that all guests take out travel insurance.